Serving Wake, Harnett, Johnston, Durham and surrounding Triangle communities

(919) 335-3439  •  contact@bestscreens.com

Frequently asked questions

Clear answers before you choose a screen or enclosure system.

Learn how porch systems, Eze-Breeze products, mesh, doors and custom window screens differ before requesting an on-site evaluation.

Planning and estimates

Getting started

What should I send with a quote request?

Share the project location, the service you are considering, a short description and helpful photos of the openings. Photos from inside and outside are especially useful for porch and enclosure projects.

Why do you ask for the project location?

The city or ZIP code helps confirm that the project is within the current service area and helps plan travel for an on-site measurement. It also prevents delays without requiring you to publish personal information on the website.

Can Best Screens work with my existing porch structure?

Often, yes. The available mounting surface, posts, rails, opening sizes and door location determine which systems make sense. Some projects can use the existing structure; others need added extruded-aluminum framing, wood blocking, or both. For example, railings that stop above the floor may need wood or framing beneath them, and a door opening may need to be framed before a screen or enclosure door can be installed.

Can I convert my existing patio into a screened enclosure?

Yes, many patios can be converted into screened enclosures if the structure is sound. This is often a cost-effective way to add usable outdoor living space. A contractor will assess your existing foundation and layout to confirm feasibility.

Pricing, payments and warranty

Understanding your quote

How does pricing work?

Pricing is based on the measured openings, selected system, materials, mesh, doors and options, along with the existing structure and installation conditions. After evaluating the project, Best Screens provides a written quote describing the proposed work and price.

When are my deposit and final payment due?

Eze-Breeze, glass and some other special-order projects generally require a 50% deposit so materials can be ordered, with the remaining balance due when the work is completed. Work that does not require a deposit is generally due upon completion. Your written quote will state the payment schedule that applies to your project.

Can I use a payment plan?

Financing may be available through Upgrade, subject to the provider’s approval and terms. Ask us to review the current financing option with your quote.

What forms of payment do you accept?

Best Screens accepts cash, checks, Zelle, Apple Pay, Cash App, Venmo, PayPal and all major credit cards.

If I pay by card, is there a processing fee?

No. Best Screens does not currently charge a card-processing fee.

Do you offer a warranty?

Best Screens provides a one-year workmanship warranty on covered work. Manufacturer warranties may also apply to eligible products and materials. The specific coverage and any exclusions for your project will be included in the applicable quote or project documents.

Eze-Breeze and glass

Panels and operating systems

What is the difference between Eze-Breeze 4V60, SS10 and LF20?

4V60 is an operable vertical-slider unit. SS10 is an operable horizontal-slider system. LF20 is a fixed, non-operating panel used below rails, in transoms and in other fixed openings.

Does dark screen or polyvinyl provide complete privacy?

Solar-control mesh and darker polyvinyl can provide strong daytime shade and privacy while preserving the view from inside. Privacy changes with lighting conditions, especially after dark when the porch is brighter than the exterior.

How is a CWS glass enclosure different from Eze-Breeze?

CWS enclosures use rigid glass. Side-sliding units can include one fixed side, one operable side and a screen on the operable side. Eze-Breeze uses flexible polyvinyl panels and offers horizontal and vertical operating configurations. Read the full porch-window comparison guide.

Screens and doors

Materials and maintenance

What is spline?

Spline is the flexible cord pressed into a groove in a screen frame to hold the screen mesh securely in place. Its size and shape must match the frame, mesh and installation system. Some systems, including ScreenEZE, use a different attachment method and do not use spline.

Does ScreenEZE use spline?

No. ScreenEZE is a spline-free system that secures the mesh with a base-and-cap design. It can be used for large porch openings, gables and other custom applications.

Can I mix different kinds of screen mesh?

Often, yes. Different openings can sometimes use different mesh based on the view, airflow, insect protection, pets, durability or shade needed in each area. The available combinations depend on the framing system and whether the different meshes will create a consistent appearance.

Which window screen fits each window type?

Double-hung windows typically use a full screen. Single-hung windows usually use a half screen over the lower operable sash. Side-slider windows have a screen over the operable side, and outward-opening casement windows use an interior screen.

Why is old fiberglass screen turning white?

The dark vinyl coating can wear away and expose the fiberglass strands beneath it. The whitening is a sign of aging mesh and often means replacement is appropriate.

Does a screen-roof enclosure keep rain out?

No. A screen roof allows rainwater, airflow and daylight through while helping keep out insects and larger debris. It is not a weatherproof replacement for a solid, shingled roof.

Can you add a pet door?

Pet doors can be integrated into compatible PCA screen doors, storm doors or custom extruded-aluminum screen walls. The best configuration depends on the pet, door type and surrounding framing.

Still deciding?

Send the project location and photos of the openings.

We will help identify the most useful options for the existing structure.

Ask About Your Project